Shepherd Miniatures Information

Postage: Orders in UK under £20 - £2p+p, over £20 - free. All overseas orders charged at £4

About Us Shepherd Miniatures are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at chris@shepherdminiatures.com

Making A Purchase Making a purchase could not be easier.
Just browse our Catalog, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "order" and you will be asked for a few details that we need to be able to satisfy the order.

Payment:

We accept credit card payment at Paypal. Place your order and your credit card company will convert the transaction to US Dollars or your own currency. We also except payment by cheque or postal orders from customers within the United Kingdom.

Please make cheques payable to Shepherd Miniatures. Orders will be despatched upon receipt of cheque.

We do not charge for any item until it is ready to ship.

Shipping And Handling UK Postage - for orders under £20 postage will be £2, postage is free for orders over £20 in value. USA & Rest of the world £4.00. All orders will be shipped by the most efficient means possible, generally by Airmail.

Delivery Schedule We will endeavour to send your goods immediatiately but as many of our items are hand made please allow 28 days for delivery.

Credit Card Security We know of no documented cases of credit card fraud using our shopping system over the Internet. All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Reaching Us If you need to reach us, please email us on chris@shepherdminiatures.com

Alternatively, you can call on 01932 864239 (International +44 <without first zero>)
Lines open 7 days a week from 9am-6pm GMT
Calls charged at standard rates

or write to us at:
Shepherd Miniatures
12 Freelands Rd
Cobham, Surrey
KT11 2ND
United Kingdom

Privacy Policy Shepherd Miniatures never discloses customer information to third parties.

Any information is collected lawfully and in accordance with the Data Protection Act 1998.

We retain the information you provide when ordering and any e-mail correspondance for administration purposes only.

We do not send marketing information to our customer database. However if you would like to be informed in advance of new items being released, please send an e-mail to chris@shepherdminiatures.com

Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option.

If you have any queries or concerns regarding our privacy policy you can contact our Customer Care Manager via email: chris@shepherdminiatures.com

Returns Policy In accordance with the European Distance Selling Regulations 2000 we offer you the right to cancel your purchase without specifying a reason, as long as it is within the cancellation period.
The cancellation period expires 7 working days from the day after the day that you receive your goods.
Should you wish to exercise this right simply notify us at returns@shepherdminiatures.com and we shall refund your money within 30 days of receiving notification.

Please return all unwanted goods to our correspondence address (as detailed above) and kindly note that we reserve the right to make a deduction from the refund to cover the direct costs of collecting the goods if they have not been returned to us.

Returns Policy - Faulty Goods
In the unfortunate event that you receive faulty or damaged goods, a replacement or refund will be arranged, whichever you prefer. Please contact returns@shepherdminiatures.com and return the goods by mail (recorded delivery please) to our correspondence address (as detailed above.) We will refund your postage costs and arrange the replacement / refund within 14 days of receipt of the goods.
Kindly note that in order for a refund of postage costs to be arranged, a postage receipt from the post office must be obtained.